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Privacy and Cookies Policy

Wales Millennium Centre ("we", "us" or "our") is committed to protecting and respecting your privacy.

This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us (including data collected/provided online by telephone or in person), will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of the Data Protection Act 1998 (the "Act"), the data controller is Wales Millennium Centre, a company limited by guarantee, registered in England and Wales with company number 3221924 and charity number 1060458 whose registered address is at Bute Place, Cardiff CF10 5AL.

Our nominated representative for the purpose of the Act is our Chief Executive.

 

INFORMATION WE MAY COLLECT FROM YOU

We may collect and process the following data about you: 

  • information that you provide by filling in forms on our site wmc.org.uk ("our site"). This includes information provided at the time of registering to use our site, subscribing to our services, placing orders, posting material or comments or requesting further services. We may also ask you for information when you enter a competition or promotion sponsored by us, and when you report a problem with our site;
  • if you contact us, we may keep a record of that correspondence;
  • we may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them;
  • details of transactions you carry out through our site and of the fulfilment of your orders (including any services we provide you with as a result of your visit to our venue); and
  • details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

Such data may include your name, delivery address, email address, telephone number and debit and/or credit card numbers. With regard to debit and/or credit card numbers we will retain these only for so long as we think is reasonably necessary.

We may also ask you to answer various general questions about yourself including any areas in which you are interested so that information can be tailored to cover the areas in which we believe you might be interested for future reference.

See also the paragraphs below entitled "Our Use of CCTV" and "Recordings of Visitors to our Venue".

 

MONITORING OF USER TRAFFIC

We may monitor user traffic on an aggregate basis in order to help us develop and improve our site for the benefit of all users.

 

IP ADDRESSES

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

 

COOKIES

For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on your browser or the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service. Some of the cookies we use are essential for the site to operate.

Cookies are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit allaboutcookies.org.

To opt out of being tracked by Google Analytics across all websites visit tools.google.com/dlpage/gaoptout.


Cookie Name Purpose More information
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Google Analytics Cookies These cookies enables us to collect anonymous information about how our site is used, what pages are visited and how long is spent on each page. The information collected is used by us to improve the website and to provide broad statistical data to our stakeholders or for general benchmarking with other similar organisations. google.com/analytics/learn/privac.html
 CMS ASP.NET Website transaction cookie This cookie is essential for making a purchase on the website. Disabling the use of this cookie will prevent you from accessing some parts of the site feedback@wmc.org.uk

 

You block cookies by activating the setting on your browser which allows you to refuse the setting of all or some cookies.

However, if you use your browser settings to block all cookies (including essential cookies) you may not be to access all or parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon you visit our site.

Except for essential cookies, all cookies expire when you close the browser window. Please note that by continuing to use our site, you consent to us collecting those cookies.

 

WHERE WE STORE YOUR PERSONAL DATA

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the internet and the transmission of information via the internet are not fully secure. Although we will use reasonable endeavours to protect your personal data and prevent unauthorised access to it by storing it on a secure server which is password protected and hidden behind a firewall from the outside world, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk.

 

USES MADE OF YOUR INFORMATION

We will use information held about you in the following ways:

  • to ensure that content from our site is presented in the most effective manner for you and for your computer;
  • to provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;
  • to carry out our obligations arising from any contracts entered into between you and us;
  • to allow you to participate in interactive features of our service, when you choose to do so;
  • to notify you about changes to our service and your visits to our venue or if you need any additional information to facilitate your visit; and
  • to provide aggregate information about our users to stakeholders (but not to advertisers).
    We may also use your data, or permit carefully selected third party arts organisations to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by post, email or telephone.
    If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant boxes situated on the form on which we collect your data

 

DISCLOSURE OF YOUR INFORMATION

We may disclose your personal information to third parties if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or if we in good faith believe we are required to do so, or in order to enforce or apply our terms of use  or conditions of sale and other agreements; or to protect our rights, property, or safety or the rights property or safety of our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

 

YOUR RIGHTS

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data.  You can also exercise the right at any time by updating your online account with us or by contacting us in person or by telephone or writing to us or by emailing us at ticket.contact@wmc.org.uk.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.

 

ACCESS TO INFORMATION

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

 

OUR USE OF CCTV

We monitor and record images using closed circuit television at our venue. We do this for the purposes of crime prevention and public safety.

 

RECORDINGS OF VISITORS TO OUR VENUE

We, or third parties authorised by us, may carry out film and/or sound recording during, before or after a performance and/or in our venue from time to time. Whilst we take reasonable steps to make sure that visitors are notified of such recording when they enter our venue and are given an opportunity to avoid such recording, by attending our venue you consent to you and any persons (including any children) who may accompany you, being included in such recordings and such recordings subsequently being used by us for any reasonable commercial purposes, including without limitation, for marketing and promotional purposes. We will not make any payment to you in respect of your inclusion in such recordings.

 

CHANGES TO OUR PRIVACY POLICY

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

 

CONTACT

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to feedback@wmc.org.uk

For more information on the Data Protection Act, you can call (UK) 01625 545 700 or visit the Information Commissioner's website at www.informationcommissioner.gov.uk