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Adverse Weather Policy

snowpolicyWinter may be beautiful, but it sometimes can present travel issues for ticket holders. It is inevitable that as inclement weather sets in there will be times when those travelling to the Centre may feel it is not safe or wise to travel. However, in the great tradition of the theatre, the show does go on despite the weather.  The Centre cannot make the decision when it is safe to travel - that has to be the choice of the individual.  It is commonly acknowledged that when we as customers buy tickets it is the responsibility of the customer to get to the venue on time. However, if you do choose to travel to the Centre in inclement weather please allow plenty of extra time.

It is not possible to refund individuals who feel they can’t personally make the journey. However, we do offer flexibility in either exchanging your tickets click here for information or, alternatively, the Centre will accept tickets for resale click here for information.

The Centre will inform customers if there are any alterations to the performance schedule. However, In the case of severe weather conditions, customers who feel it would be impossible for them to attend should contact the Ticket Office at their earliest convenience to receive instructions as to how to proceed.                 

Telephone: 0292 063 6464
Ticket Office Hours:  Monday - Sunday 10am -6pm (7pm show nights)