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From getting your wristbands to volunteering at the festival. Take a look at our frequently asked questions...

When and where is the festival?

Festival of Voice 2020 takes place from Thursday 29 October to Sunday 1 November in Cardiff Bay at Wales Millennium Centre, Bute Place, Cardiff Bay, CF10 5AL.

Find out more about this bustling, multicultural and vibrant city in our blog.

Festival of Voice events will take place across several venues in Wales Millennium Centre and at Portland House, located within a few minutes’ walk of each other.

More information about Portland House here.

Cardiff Bay is easily accessible via bus, train, car, bike and water taxi. More information on how to get here.

How do I get my wristband?

You'll be able to exchange your festival pass for your festival wristband from 10am at our Ticket Office on the ground floor.

You can only collect your wristband for yourself, and it will need to be worn immediately.

There's no need to print your ticket – just keep your e-ticket safe in your emails or add it to Apple Wallet and show us the QR code on arrival.

Once a QR code has been scanned and exchanged for a wristband, it will be deactivated.

Please note: You can only do this at the Festival of Voice wristband exchange at Wales Millennium Centre - not at any other venues.

Your wristband allows to explore Festival of Voice across Wales Millennium Centre and Portland House, but it does not guarantee entry into venues or to see specific artists.

 *Tickets for individual events or artists will not be available.

Where can I stay during the festival?

There’s a whole range of accommodation in Cardiff to suit all types of budget - from luxury hotels to backpacker hostels, budget stays and Airbnb’s. Take a look at Visit Cardiff for more information.

We also offer deals through Future Inns. Our Accommodation section has more information on this.

Can I volunteer at the festival?

Yes, you can. To find out more about volunteering here, visit the Volunteers section on our website.

Are there any age restrictions?

Yes, Festival of Voice is a 14+ event.

Anyone under the age of 16 must be accompanied by an adult. 

Events in Portland House Vaults will have an age restriction of 18+ and ID will be required on entry.

Standard Weekend and Day Passes for Under 18s will be priced fairly to reflect this.

The public spaces on the ground floor of Wales Millennium Centre will be open to everyone as usual and we welcome people of all ages to come in and experience some of the free festival activities on offer.

What about accessibility?

Festival of Voice is fully committed to ensuring an accessible environment and improving access for everyone at our events.

All Festival of Voice venues are wheelchair accessible apart from in Portland House Vaults. Standard Weekend and Day Passes for wheelchair users will be priced fairly to reflect this.

If you’re a wheelchair user, please let us know at the time of your booking.

Festival passes for carers, companions or personal assistants are available for free via the Hynt Scheme.

Assistance dogs can be taken into Festival of Voice events. Alternatively, we’re happy to look after your dog while you attend a performance. Please let us know what you’d prefer to do on arrival at the wristband exchange.

If you have any questions about access, please email us at or call us on 029 2063 6464.

Find out more about our Access Facilities.

Where can I find the latest information about the line-up and schedule?

Although we try to offer you the most up-to-date information, all printed matter is subject to change.

For the latest artist and schedule updates, please visit, or follow us on Instagram, Twitter and Facebook.

A digital schedule will be available before the festival opens so you can start exploring artists and planning your festival weekend.

Official Festival of Voice guides will be available to buy on arrival at Wales Millennium Centre.

Will it be loud?

Some performances may be loud. Please bring your own earplugs or speak to our Customer Experience Team who can provide you with some.

How do I get press accreditation for the festival?

If you are a member of the media and would like to attend the festival to cover it editorially, please get in touch with our press team at

What do I do if I can't find the information I need?

If you can’t find the information you're looking for here, just email us with your question and we’ll get back to as soon as we can. You can mail us at