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From arriving at the festival to volunteering, take a look at our frequently asked questions...

Do I need to show an NHS Covid Pass?

Yes. From 11 October, it is a requirement in Wales to show an NHS Covid Pass proving your fully vaccinated status to enter indoor, non-seated events for more than 500 people. Alternatively, you can show proof of a negative lateral flow test result (show us your email or text from the NHS), taken within 48 hours of your visit.

This new measure applies to all audiences attending Festival of Voice from Thursday, 4 to Sunday, 7 November, which includes a full programme of standing events on our main stage, in the Weston Studio and across our public spaces.

Find out how to get your NHS Covid Pass on the Welsh Government website.

Do I need to wear a mask?

Yes, to comply with government regulations, masks must be worn throughout your visit to the festival unless you're consuming food or drink, or you are exempt.

When and where is the festival?

Festival of Voice 2021 takes place from Thursday 4 November to Sunday 7 November in Cardiff Bay at Wales Millennium Centre, Bute Place, Cardiff Bay, CF10 5AL.

Cardiff Bay is easily accessible via bus, train, car, bike and water taxi. More information on how to get here.

What should I do when I arrive?

On arrival at Wales Millennium Centre, just show us the QR code that you received when you booked your festival pass.

There's no need to print your ticket – just keep your e-ticket safe in your emails or add it to Apple Wallet, and show us the QR code on arrival.

If you have booked multiple passes, you can share them with your group via email or text. Please share wisely. Once a QR code has been scanned upon entry, it will be deactivated.

Your pass guarantees access to see the artists performing on the main Donald Gordon Theatre stage.

Where can I stay during the festival?

There’s a whole range of accommodation in Cardiff to suit all types of budget - from luxury hotels to backpacker hostels, budget stays and Airbnbs. Take a look at Visit Cardiff for more information.

We also offer deals through Future Inns. Our Accommodation section has more information on this.

Can I volunteer at the festival?

Yes, you can. To find out more about volunteering here, visit the Volunteers section on our website.

Are there any age restrictions?

Yes, Festival of Voice Day Passes are only available to ages 18+ on Friday 5 November and Saturday 6 November due to late performance times.

Day Passes on Thursday 4 November and Sunday 7 November are available to ages 16+.

However, the Weston Studio and the public spaces on the ground floor of Wales Millennium Centre will be open to everyone across the festival weekend as our Festival Hub. As usual, we welcome people of all ages to come in and experience some of the free festival activities and performances on offer. Anyone under the age of 16 must be accompanied by an adult.

What about accessibility?

Festival of Voice is fully committed to ensuring an accessible environment and improving access for everyone at our events.

All Festival of Voice venues are wheelchair accessible.

If you’re a wheelchair user, please let us know at the time of your booking.

Festival passes for carers, companions or personal assistants are available for free via the Hynt Scheme.

Assistance dogs can be taken into Festival of Voice events. Alternatively, we’re happy to look after your dog while you attend a performance. Please let us know what you’d prefer to do on arrival at the wristband exchange.

If you have any questions about access, please email us at or call us on 029 2063 6464.

Find out more about our Access Facilities.

Where can I find the latest information about the line-up and schedule?

For the latest artist and schedule updates, please visit, or follow us on Instagram, Twitter and Facebook.

Although we try to offer you the most up-to-date information, all printed matter is subject to change.

Will it be loud?

Some performances may be loud. Please bring your own earplugs or speak to our Customer Experience Team who can provide you with some.

How do I get press accreditation for the festival?

If you are a member of the media and would like to attend the festival to cover it editorially, please get in touch with our press team at

What do I do if I can't find the information I need?

If you can’t find the information that you're looking for here, contact us with your question and we’ll get back to you as soon as we can.