Siarad Cymraeg? Visit the Welsh site.

Dewch i mewn

You're welcome to contact us in either English or Welsh, and we'll be happy to respond without delay in your language of choice in line with our Welsh language commitment.


You can reach out to us directly from this website by clicking the orange button labelled ‘CAN WE HELP?’ in the left-hand corner of your screen.

Customer Relations Assistants will be on hand to answer any enquiries via the web chat from 10am – 4pm, Monday to Friday (except Bank Holidays). If you’re contacting us out of hours, or if all our team are busy serving other customers, there is also a ChatBot capable of answering basic queries.


Our customer support telephone line is available 124pm Monday to Friday. You can reach us on 029 2063 6464. Please continue to contact us online wherever possible. For customers without access to digital channels, this phone line is busiest 12–2pm and then quieter 2–4pm.

Using our website is the fastest way to book tickets and check availability.



Depending on your enquiry, you may wish to contact us via one of the below email addresses. Emails are answered MondayFriday 9am4.30pm and monitored on Saturdays. For emails received during these hours, the average response time is 5 hours. For emails received outside of these hours, the average response time is 17 hours.


Getting here

Wales Millennium Centre
Bute Place, Cardiff, CF10 5AL