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Gift Certificates and credit vouchers can be redeemed against any tickets, memberships or merchandise purchased online or through our ticket office.

Our gift certificates and credit vouchers* can be used to purchase tickets, memberships or merchandise via the website by typing in their unique number printed on them at checkout.

Our Ticket Office is currently closed, but when we reopen you will also be able to use your gift certificates in person or over the phone by quoting the unique number which is assigned to each gift certificate.

Gift certificates are only valid for a period of 18 months from the date of purchase. After this time any gift certificate that has not been used will become invalid.The balance of a gift certificate can be checked online in My Account/Gift Certificates by typing in the unique number.

Other terms and conditions:

  • Wales Millennium Centre cannot be held liable for gift certificates or credit vouchers which are lost, stolen, damaged or defaced.
  • We cannot replace gift certificates or credit vouchers that have been lost or stolen.
  • Gift certificates or credit vouchers cannot be redeemed for cash.
  • Gift certificates or credit vouchers are non-refundable.
  • No change will be given but any remaining balance may be applied to future purchases.
  • Upon expiry of the gift certificate or credit voucher, any remaining balance shall be deducted.
  • Gift certificates or credit vouchers do not guarantee availability of tickets.
  • Wales Millennium Centre reserves the right to amend these terms and conditions from time to time where it reasonably considers it necessary to do so (e.g. to change the scope of the gift certificate service, to notify of the service's withdrawal or in the event of circumstances beyond its control). Reasonable notice of such changes will be given where possible.
  • By purchasing and/or redeeming a gift certificate or credit voucher, you accept and agree to these terms and conditions.

*Credit vouchers are generated from successful ticket resale requests or show cancellation credits. They can also be used/redeemed in the same way as gift certificates. Welsh National Opera’s credit vouchers can only be redeemed against WNO shows and auxiliary products. They are valid for 18 months. Any credit vouchers that have been issued as part of a refund can be viewed in My Account / Gift Certificates.