By supporting Wales Millennium Centre through our membership schemes, you agree to abide by the Membership Terms and Conditions as set out below.

You are also giving permission for Wales Millennium Centre to contact you by phone, mail and email with information about our work, upcoming shows and events.

If at any time you wish to opt out of receiving such information, please contact the Development Team by email at supporters@wmc.org.uk or by phone on 029 2063 6467.

Membership Eligibility and Benefits

  1. GENERAL

    1.1. Wales Millennium Centre reserves the right to alter or vary the suggested donation values for Partner or Partner Awen membership.
    1.2. Membership and all benefits are non-transferrable.
    1.3. Members enter into a 12-month contract.
    1.4. Membership can be cancelled within the 14-day period, but only if no benefits have been accessed.
    1.5. Joint membership is for two adults living at the same address. Both members will receive a membership card, can purchase tickets during priority booking period and gain access to ticket offers and discounts.
    1.6. Only one welcome pack will be sent per membership, including individual and joint.
    1.7. Email communications will only be sent to active members. When purchasing a joint membership both members have the option to receive these communications.
    1.8. Communications regarding upcoming shows, events and our work will be sent bilingually. However, personal communication with the Development Team will be conducted primarily in English.
    1.9. Please allow up to 21 days for processing of your membership card and pack.
    1.10. Wales Millennium Centre reserves the right to withdraw benefits at any time and without prior notice.
    1.11. Wales Millennium Centre reserves the right to make alterations to our membership schemes without prior notice.
    1.12. Wales Millennium Centre’s general terms and conditions of sale apply to our membership packages.
    1.13. We reserve the right to contact you about how your donation is supporting our work and how you could support us further.

  2. ELIGIBILITY

    2.1. You must be aged 18 or over in order to apply for membership or renewal.
    2.2. Wales Millennium Centre reserves the right to reject an application for membership or to terminate a membership at any time due to the reason of misconduct or unacceptable behaviour while on Wales Millennium Centre’s premises, at an event in conjunction with Wales Millennium Centre or online. Legal action may also be taken.
    2.3. In the event that Wales Millennium Centre terminates a membership in accordance with clause 2.2, no refund will be given to that member for the cost of their membership for any remaining period of membership.

  3. PARTNER BENEFITS

    3.1. Access to top seats before our Ffrind and Ffrind+ members is subject to the agreement of external touring companies.
    3.2. Access to the Taittinger Lounge, our private members’ bar.
    3.3. 20% discount in our Ffresh bar and kitchen, our coffee shop – Caffi, theatre bars and terrace. This discount cannot be used in conjunction with any other offers.
    3.4. During the priority booking period individual members can book a maximum of four tickets and joint members can book a maximum of eight tickets per performance. Donald Gordon Theatre performances only.
    3.5. Partner members must book their tickets online or via the Ticket Office on 029 2063 6467.
    3.6. Special events take place throughout the year. Members will be notified as soon as dates and details are confirmed. Events are usually based around our touring or in-house productions, but can also be around an exhibition, fundraising campaign or general Centre celebration.
    3.7. Members will be informed by email of show details, ticket prices and the duration of the priority booking period as and when shows are announced.
    3.8. Members will receive our season brochure which is published two to three times per year.

  4. PARTNER AWEN BENEFITS

    Inclusive of all terms and conditions for Partner members plus:
    4.1. Each new member will be invited to take part in a behind the scenes tour. This must be claimed within the first year of membership and is only available to those joining the membership scheme for the first time.
    4.2. Partner Awen members are entitled to a personal booking service, which is available Monday – Friday between the hours of 10am – 4pm, subject to staff availability. If you are unable to make contact, please email development@wmc.org.uk and someone from the Development Team will contact you within 48 hours. Alternatively, tickets can be purchased on our website or through the Ticket Office on 029 2063 6464.
    4.3. Access to top seats for Welsh National Opera before our Ffrind, Ffrind+ and Partner members only applies where available and in accordance to Welsh National Opera’s terms and conditions.

  5. PRIVATE MEMBERS’ LOUNGE

    5.1. The private members’ lounge is only available for performances in the Donald Gordon Theatre and is not available for performances in our Weston Studio or public spaces, unless otherwise agreed.
    5.2. Members should book spaces in the members’ lounge when purchasing tickets. If you need to let us know that you wish to use the private members’ lounge at a later date you must call the Development team at least 24 hours before your visit.
    5.3. Unless specified otherwise, the members’ lounge is open one hour prior to the show starting and for the entirety of the interval.
    5.4. Members are permitted to bring up to 3 guests with an individual membership and 6 guests with a joint membership.
    5.5. Guests must always be accompanied by an active member and are not permitted to use the lounge when visiting without a member present.
    5.6. We reserve the right to revoke access to the private members’ lounge at any time.
    5.7. If there are fewer than 3 members using the private members’ lounge, then Wales Millennium Centre reserves the right to close the lounge or ask you to make a pre-order and the lounge may be unstaffed.
    5.8. There is a maximum capacity for the private members’ lounge, access is given on a first come first served basis. Once the private members’ lounge has reached capacity additional members will no longer be able to access the lounge.

  6. GENERAL BENEFITS CLAUSES
    6.1. All member benefits are for a duration of one year (unless specified otherwise).
    6.2. Please note you can update your details and preferences at any time by going to your online membership account or by contacting us.
    6.3. Your named membership is non-transferable, unless otherwise agreed.
    6.4. Member offers are available on the top two ticket prices where possible, except one-night performances, unless otherwise stated.
    6.5. Member offers cannot be combined with any other offers, discounts and concessions or be applied to tickets already purchased.
    6.6. Tickets, discounts and other special offers are all subject to agreement from the touring company and availability.
    6.7. Ticket discounts cannot be claimed when booking tickets via other ticket agencies.
    6.8. Further tickets may be purchased during the public on sale period, subject to normal ticket restrictions.
    6.9. Priority Booking period is usually a minimum of two days, but if this is not possible an extra allocation of seats will be held for members for a limited period.
    6.10. Discounts can only be applied to the named card holder(s).
    6.11. Discounts cannot be claimed against licensed show merchandise such as T-shirts and CDs.

  7. SIGNING UP AND RENEWALS

    7.1. How to sign up
    7.1.1. Applications for new memberships can be made online at www.wmc.org.uk/en/join-and-give/membership/ or via telephone: 029 2063 4649 or emailing supporters@wmc.co.uk
    7.1.2. Membership renewals can be made online by signing into your online members’ account or via telephone: 029 2063 4649.

    7.2. Payment
    7.2.1. Payment can be made by direct debit, credit or debit card.
    7.2.2. Direct Debit payments can only be set up via telephone: 029 2063 4649
    7.2.3. When paying by Direct Debit your monthly payments will be taken on or around the 1st of each month. We conduct membership payments in arrears, so your first payment will likely be higher.
    7.2.4. Please note that charity vouchers and other payment methods will not be accepted for membership subscriptions in compliance with HMRC guidelines.

    7.3. Cancellation and refunds
    7.3.1. Membership of Wales Millennium Centre is a form of charitable giving. Once a membership has been paid in full and a card issued, no refunds can be made.
    7.3.2. This is a year-long membership with an obligation to complete the payment schedule.
    7.3.3. Membership benefits are valid while your membership is active and deactivate when a membership is cancelled or is not renewed before the expiry date stated on your membership card.

    7.4. Membership recruitment offers and complimentary gift
    7.4.1. From time to time Wales Millennium Centre may run special offers to promote membership. No bulk or third-party entries are permitted and offers cannot be used in conjunction with any other offers or promotions.
    7.4.2. Occasionally, complimentary gifts are offered as a thank you to renewing members. These are only available to renewing members upon personal invitation while stocks last and cannot be exchanged for a monetary value.

    7.5. GDPR
    7.5.1. Members' names and contact details will be stored on a database so that we can send you information and offers relating to Wales Millennium Centre which may include additional fundraising activities.
    7.5.2. Wales Millennium Centre shall store and process your personal data in accordance with any applicable Data Protection legislation.
    7.5.3. Members have the right to elect whether or not to receive further information regarding projects, performances or activities hosted or run by Wales Millennium Centre. If you should change your mind at any time during your membership, please notify us.
    7.5.4. Wales Millennium Centre will not share your information with third parties, in accordance with our Privacy Policy, which is available on our website.

    7.6. Gift aid
    7.6.1. Our partner membership package comprises a benefits portion and a donation portion.
    7.6.2. Any donation given above the agreed value of benefits will be eligible for Gift Aid. We will ask you if you are eligible for gift aid at point of sign up, please let us know if you would like to gift aid your donation at this point, or thereafter if your circumstances change.

    7.7. Membership card and delivery
    7.7.1. Your membership card will be processed as soon as possible, but please allow up to 28 days for card processing.
    7.7.2. Your membership pack will be delivered to the address that you provide when you sign up.
    7.7.3. Free standard delivery to UK addresses is by Royal Mail second class service.
    7.7.4. Your membership card is proof of your membership of Wales Millennium Centre. You will need to show your card to claim your membership benefits across the Centre. Failure to provide your membership card may result in benefits being unavailable to you.
    7.7.5. Membership cards are valid until the date of expiry.
    7.7.6. Membership cards and associated details are not transferable and can only be used by the named cardholder(s) to book tickets or receive discounts.
    7.7.7. Joint membership cards are issued per member and will each display a single name, both of whom will be able to make bookings and receive discounts through the membership scheme.
    7.7.8. Once a membership has been purchased then the member is entitled to book tickets using the members’ offers for a period of not more than 12 months from the membership purchase date (unless otherwise stated).
    7.7.9. Lost membership cards will be replaced once free of charge. Any subsequent replacement cards will incur an administration free of £5.00.
    7.7.10. Wales Millennium Centre reserves the right to reject requests for additional replacement cards where at least two replacement cards have been issued within a period of six months.

VARIATION OF THESE TERMS AND CONDITIONS

These Terms and Conditions were last updated on 14 January 2020. Wales Millennium Centre reserves the right to vary these Terms and Conditions from time to time. Such variations shall become effective immediately upon posting on Wales Millennium Centre’s website. Please read these terms and conditions carefully before purchasing membership, renewal or buying a membership as a gift. You should understand that by purchasing membership, by telephone or by post, you agree to be bound by these terms and conditions and our Privacy Notice. These terms and conditions of membership should also be read in conjunction with the Terms and Conditions of sale.

Please note: if you are making use of a membership bought for you as a gift by someone else, then by your action you agree and accept that these terms and conditions apply between us.

WALES MILLENNIUM CENTRE IS A REGISTERED CHARITY [CHARITY NUMBER 1060458]