Keep reading to get all the latest updates on contacting our ticket office, postponed and rescheduled shows, FAQ and more…
Ticket office updates
Please visit our ticket office page to see key information about our current processes for cancelled and postponed shows. Our phone lines are now closed and a reduced team are working from home.
Our ticket office closed on 1 August 2020, from which point we're only monitoring emails periodically. As soon as we reopen, we will do our best to resolve any outstanding issues.
FAQ
We're regularly updating our FAQ section to keep everyone up to speed with the ever-changing situation so please check back regularly for the latest information.
Rescheduled shows
Below is a list of affected productions and performances. Ticket holders have been contacted directly and where applicable, refunds have been issued.
For rescheduled performances, all tickets have been automatically transferred over to the new dates. You don't need to do anything if you are happy with this update and you'll be able to issue your new e-tickets in Your Account.
If you're attending a future performance, any further updates or information will be shared as soon as it's available but please keep checking our website and social media for updates.
RESCHEDULED SHOWS
Joker: Live In Concert
Original dates: 21 June 2020 + 28 March 2021. This event will now take place on 9 November 2021.
Welsh National Opera: Migrations
Original dates: 3 October 2020. This event will now take place in Welsh National Opera’s Autumn 2021 season. Ticket holders have been refunded. Tickets for Welsh National Opera’s Autumn 2021 Season, including Migrations, are expected to go on sale in Spring 2021
Whitney: Queen Of The Night
Original date: 10 October 2020. This event will now take place on 8 November 2021.
Festival of Voice
Original dates: 29 October – 1 November 2020. This event will now take place between 4 – 7 November 2021.
The Book of Mormon
Original dates: 3 – 28 November 2020. This event will now take place between 12 - 30 October 2021.
Everybody's Talking About Jamie
Original dates: 3 - 8 May 2021. This event will now take place between 15 -20 November 2021.
Matthew Bourne's Nutcracker!
Original dates: 23 - 27 March 2021. This event will now take place between 22 - 26 March 2022.
Sir Ranulph Fiennes - Living dangerously
Original date: 8 October 2020. This event will now take place on 10 November 2021.
Grease
Original dates: 1 - 6 February 2021 and 16 - 21 August 2021. This event will now take place between 22 - 27 November 2021.
The Lion, The Witch and The Wardrobe
Original dates: 1 - 5 December 2020. This event will now take place between 18 - 22 January 2022.
Rhod Gilbert - The book of John
Original dates: 2 - 4 July 2020, 5 - 6 August 2021. This event will now take place between 1 - 2 April 2022.
We Will Rock You
Original dates: 6 - 18 April 2020, 18 – 23 January, 5 – 10 April 2021 and 19 - 31 July 2021. This event will now take place between 4 - 16 April 2022.
Six
Original dates: 8 - 19 June 2021. This event will now take place between 3 - 14 May 2022.
School of Rock
Original dates: 21 -26 June 2021. This event will now take place between 16 - 21 May 2022
The Commitments
Original dates: 15 - 20 November. This event will now take place between 22 - 27 May 2023.
Waitress
Original dates: 9 - 14 August 2021 This event will now take place between 30 May - 4 June 2022.
The Lion King
Original dates: 9 July – 29 August 2020. This event will now take place between 7 July – 27 August 2022.
Sister Act
Original dates: 22 - 27 November 2021. This event will now take place between 31 October - 5 November 2022.
Les Misérables
Original dates: 29 June - 17 July 2021. This event will now take place between 13 December 2022 - 14 January 2023.
Strictly Ballroom The Musical
Original dates: 29 November - 4 December 2021. This event will now take place between 23 - 28 January 2023.
CANCELLED SHOWS
- Elvis Costello: 16 March 2020
- William Shatner: 17 March 2020
- AJ Live: 18 March 2020
- Adam Kay: 19 March 2020
- Cabaret: 24 – 28 March 2020
- The Red Shoes: 31 March – 4 April 2020
- Mischief and Mayhem in Moomin Valley: 7 – 12 April 2020
- Milkshake Live! 19 April 2020
- Million Dollar Quartet: 21 – 25 April 2020
- A Monster Calls: 28 April – 2 May 2020
- Oi Frog: 1 – 3 May 2020
- Priscilla Queen of the Desert: 5 – 9 May 2020
- RuPaul’s Drag Race: Werq the World: 10 May 2020
- Once the Musical: 11 – 16 May 2020
- Welsh National Opera: Double Bill: 9, 11, 13 June 2020
- Welsh National Opera: Barber of Seville: 10, 12 June 2020
- Welsh National Opera: The Nightingale: 14 June 2020
- Bring It On: 23 – 27 June 2020
- A World of Harps: 26 July 2020
- Ffresh Cabaret Autumn Season: September – December 2020
- Welsh National Opera: Jenufa: 12, 20 September 2020
- Welsh National Opera: Barber of Seville: 18, 27 September & 1 October 2020
- AJ Live: 4 October 2020
- Lost in Music: 6 October 2020
- Adam Kay: 7 October 2020
- World Doctor’s Orchestra: 18 October 2020
- Footloose: 19 – 24 October 2020
- Sir Michael Parkinson: 25 October 2020
- The Phantom of the Opera: 9 December – 16 January 2021
- Welsh National Opera - Faust: 26 February, 15 + 19 March 2021
- Welsh National Opera - Il trovatore: 27 February, 5, 11 + 18 March 2021
- Welsh National Opera - Der Rosenkavalier: 14, 17 + 20 March 2021
- Sunny Afternoon: 30 March – 3 April 2021
- Singin’ in the Rain: 19 – 24 April 2021
- Tony Adams: Sober Not Sombre: 24 May 2021
- Oti Mabuse - I Am Here - 6 June 2021
- My Best Friend's Wedding - 24 - 29 January 2022
85% OF OUR REVENUE HAS GONE
HELPING US NOW DEFINES OUR FUTURE