From buying e-tickets to rescheduled performances and supporting us while we're closed. Take a look at our frequently asked questions...
Wales Millennium Centre is closed until at least January 2021 due to the Coronavirus pandemic.
We're currently contacting ticket holders for performances scheduled for 2020 to explain whether a show has been cancelled or postponed, and arrange refunds or exchanges accordingly. Find our latest shows and events updates in our blog.
We'll be in touch with bookers for future performances in good time, and also post updates to our website and social media channels.
Thank you for your patience and continued support in this challenging time.
I want to support Wales Millennium Centre, what can I do?
How you can help:
- Donate all or part of the cost of your ticket if your performance has been cancelled. This would also be eligible for Gift Aid.
- Buy a gift voucher to redeem against future performances when we re-open. Vouchers are valid for 18 months.
- Renew or join our Ffrind and Partner membership schemes. Not only will you be helping us, but you'll also receive priority booking for the shows that go on sale while we're closed and be able to enjoy all the great benefits year-round when we reopen.
- Buy a ticket for a show later on in the year. Visit our What's On page for more details.
- We'd welcome any donation, no matter how big or small.
Are your bars and cafes open?
All of our bars and cafés are currently closed. The operational costs of opening the building (staffing, cleaning, security and so on) are too high to only open small facilities like bars and cafés. We lost 85% of our income when we closed our doors, so we must be prudent and wait until we can reopen a critical mass of facilities.
Why isn’t Wales Millennium Centre reopening, as other theatres are?
Theatres in England are opening, but in Wales the current Welsh Government guidelines stipulate that theatres must remain closed.
Our theatre spaces will remain closed until that and two things change; Welsh Government social distancing guidelines change sufficiently to allow large enough audiences (i.e. a critical mass), and confirmation of sufficient emergency financial support.
Until all three happen, we’re genuinely sorry that we will have to remain closed.
I have a voucher which expires while you are closed. What shall I do?
All current vouchers have been extended to be valid for 18 months and can be used on any future event at the Centre so you do not need to do anything. The expiry date does not have any correlation to the date of the performance you would like to attend.
The show I've booked to see has been cancelled, will I receive a refund?
Yes – you'll be entitled to a full refund which will be processed automatically. You do not need to get in contact with us.
Can I still buy tickets while you are closed?
You can book your tickets in person, online or over the phone, giving your unique Hynt reference number upon booking. If you have booked with us previously and your existing account has a valid Hynt barcode number attached to it, we’ve set this up ready for you.
All you need to do is log in with your registered email address, prior to selecting your production of choice from our What’s On page. If you don't have a Wales Millennium Centre online account already, you can create one here. Please note that it can take up to 24 hours for Hynt to appear on your account.
Where can I find rescheduled dates and the latest show information?
All the latest information on postponed and rescheduled shows and events can be found in our blog which we regularly update.
I had tickets for a cancelled event. What do I do?
You do not need to do anything, all ticket bookers will be contacted directly and all refunds will be processed to the original card.
I have tickets for a rescheduled event. What do I do?
If you are happy with the new date, your tickets will be automatically transferred over and you do not need to do anything.
I have tickets for a rescheduled event. Will you be issuing new tickets?
Your old tickets remain valid but if you’d like updated versions with the new dates, you will be able to resend e-tickets to your mobile device or email address by logging in here. We're unable to post any physical tickets during the time we are closed.
I haven’t received my refund yet?
Any refunds for cancelled events have been automatically refunded to the original cardholder. Please check your bank statement prior to contacting us. In cases where no card details were available, you have been issued with a credit voucher which is valid for 18 months from the issue date.
The original account I booked with is no longer active. What do I do?
If the account is closed entirely, please contact us via email with your order number and we will be able to look at an alternative refund method. If the account remains active, and it is just a new physical card, the refund will still process successfully to the account.
Will I receive a refund for my parking, drinks and/or programme vouchers?
Yes, all bookings for cancelled events are refunded in full, although these may be processed as separate transactions.
I booked tickets through a third party such as Disney Tickets/Ticketmaster. What do I do?
All agents will be communicating with their bookers as soon as they are able to but if you haven’t heard from them regarding a performance, you will need to contact them directly.
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