We're delighted to welcome you back and want you to feel confident and safe so you can relax and enjoy the thrill of live theatre once again.
Now we're open we'd ask that you continue to maintain social distancing and wear a face covering at all times. You'll find plenty of hand sanitising stations throughout the building and at our outside Teras bar.
We've implemented a number of safety measures to ensure our venue is Covid-secure and inline with the latest government and performing arts guidelines. These include:
Entry into the venue will now be staggered to avoid queues so you'll arrive at a specific time for your performance/ event and be checked in.
Mandatory check in
When you arrive you'll be asked you to leave details for track and purposes. *Every guest over 16 must bring photo ID for track and trace purposes. Please download the NHS Track and Trace app in advance of your visit and check in upon entry. You’ll find the QR code at the entrance to the building, and our front of house team will be able to provide you with it whilst queuing to enter the building.
Wearing face coverings
Face coverings will need to be worn at all times for anyone aged 11+ unless you are exempt from wearing a face covering.
We're encouraging everyone to buy e-tickets online in advance or print-at-home tickets. This will allow you to enter our venue more easily, minimise the amount of time you may have to queue, and reduce contact with our front of house team.
You can book tickets online or pay with your card once inside to avoid having to use cash as we're trying to operate as a cashless venue. However if you don't own a debit or credit card, don't worry we can help you with this.
Getting around inside
You will find the layout inside has changed slightly and in certain areas we've incorporated a one-way system to minimise unnecessary contact and maintain social distancing.
You'll now enter one way and leave another, but our staff will be on hand to direct you to. Our toilets now operate a traffic light system to prevent overcrowding inside with green and red lights to indicate availability.
We'll still be asking everyone to keep socially distanced at all times and will be using a one way system to minimise social contact during your visit here.
Physically distanced seating
When our theatre opens our seating will conform to Welsh Government guidelines, which are subject to change – please check this page before your visit.
Specialist enhanced cleaning throughout
To keep you safe, we'll be cleaning before every performance and regularly disinfecting the inside of the building including all our of supervised toilets.
Our Donald Gordon Theatre is regularly cleaned by a specialist cleaning company using misting technology which coats every surface with an anti-microbial coating.
Hand sanitiser stations
You'll find hand sanitising stations dotted throughout the building and at our outside Teras bar and would ask that you please use them when arriving here, as well as during your visit and when you leave the building.
If you have accessibility needs, please ask our staff for your own personal hand sanitiser.
Thank you for your patience and help in implementing these Covid-safety measures. We're doing our very best to make sure your visit here is safe and enjoyable.