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Dewch i mewn

We’re now open to the public daily from 10am until 6pm, or until half an hour after the last performance ends.

Contact us

Please be aware that as a result of the Coronavirus pandemic and ongoing staffing challenges, you may find it more difficult than usual to reach us. We're sorry about this and are working hard behind the scenes to resolve it. Thank you for bearing with us through this period.

If you need to amend an existing booking, can't find your e-tickets in My Account, or if you're unable to book online for any reason, our telephone information line 02920 63 64 64 is being answered by a reduced team 12pm - 5pm Monday to Saturday.

You can also email us at Please note that email enquiries will be answered in order of urgency. If your enquiry is for a performance that isn't happening in the near future you may not receive a response from us for several weeks, but rest assured we will endeavour to get to your email in good time before the show.

You can still book tickets and find information about upcoming shows 24 hours a day on this website. You can also take a look at our FAQs and more information about our Coronavirus safety measures, as well as ask our chatbot in the bottom left of your screen.

In person

Our ticket desk has now gone, but our information point is open from 11am with staff on hand to help with ticketing enquiries. You'll also find our cloakroom there, which is open an hour before each performance. To find us, turn left as you walk through the front doors and head to the north end of the concourse.

We also have volunteers on site throughout the day who will be happy to welcome you back to the building and answer any general queries.

Coronavirus FAQ

*Don't forget if you're attending a performance here you'll need to show an NHS Covid Pass or proof of a recent negative Covid test result with photo ID. Read our FAQs on how to get yours.

If you have tickets for a show with us that’s been rescheduled due to the Coronavirus pandemic, the original booker ought to have received an email from us regarding this.

The original booker can view the latest details of their booking, and download their e-tickets for the new date, by logging into My Account on our website and checking the orders listed under ‘My Upcoming Events’.

To check the latest status of a show with us, take a look at the Rescheduled Shows and Events update.

You can find more information about how we're working to keep you safe on our Coronavirus safety page, and there's more information in our FAQs.