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We're now open for specific events and are contactable online on weekdays via our webchat.


You can reach out to us directly from this website by clicking the orange button labelled ‘Can We Help?’ in the left-hand corner of your screen.

Our Customer Relations Assistants are on hand to answer any enquiries via web chat from 10am - 5pm, Monday to Friday and from 12 - 5pm on Saturday.

If you’re contacting us out of hours, or if all our Customer Relations Assistants are busy, there is a chat bot which can answer some of your basic queries. Before you contact us, please check our FAQ page where you'll find plenty of answers to popular queries.

We'll be operating a telephone service for those with access needs and more complex enquiries from September 2021.


If you have tickets for a show with us that’s been rescheduled due to the Coronavirus pandemic, the original booker ought to have received an email from us regarding this.

The original booker can view the latest details of their booking, and download their e-tickets for the new date, by logging into the My Account section of the website and checking the orders listed under ‘My Upcoming Events’.

To check the latest status of a show with us view the Shows and Events Update. If you still have questions about the impact of the Coronavirus pandemic on our program of events or your upcoming visit, you may find the answer on our full Coronavirus FAQ page.

Due to the Coronavirus pandemic, we are still operating with a reduced staff and therefore have limited capacity to respond. We really appreciate your patience and understanding during this difficult time.

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