With much regret, we have closed Wales Millennium Centre until at least January 2021, due to the Coronavirus pandemic.

For full details, please read the latest blog from our Managing Director, Mat Milsom about our extended temporary closure.

Our phone lines are now closed but our team are working remotely, via email and will be in touch with all ticket bookers directly.

We’ll be working through cancellations and refunds on a week by week basis so please bear with us.

To help speed up this process, it would be a great help if you could ensure the email address on your account is up to date.

If you do not have an online account already set up please email us at tickets@wmc.org.uk with your email address along with your order number and we’ll update your record.


Monday to Thursday: 9am – 5.30pm

Friday: 9am – 4.30pm

Saturday: 10am – 4pm

Sunday: closed

Refunds & Resales

With the exception of cancelled events, we will not refund tickets. However, we can accept tickets for re-sale, subject to a 10% fee.

These tickets will be made available for sale on your behalf through our ticket office but we cannot guarantee that a new purchaser will be found. Please email our ticket office at tickets@wmc.org.uk to request a re-sale.

If the tickets for re-sale are successfully re-sold by us you will receive a credit voucher to the value of the tickets less a 10% re-sale fee which shall be retained by us.

However if the tickets are not re-sold by us no credit voucher will be issued. *Please remember to contact us to see if the tickets you've asked us to re-sell have been re-sold, as we will not contact you.


Subject to availability and at our discretion, we may exchange tickets for another performance of the same production up to 24 hours before the performance for which the tickets were originally purchased.

All exchanges are subject to availability and a handling fee will be charged. Please email our ticket office at tickets@wmc.org.uk to request an exchange.


If available, any concessions will appear when adding seats to your basket and any concessions which require proof of entitlement, will be held for collection on the day of the performance.

Concessions can include options for disabled patrons, seniors (those over the age of 60), students, under 16s and unwaged. These are all subject to allocation and availability.

Access Scheme

Our own access scheme has been replaced by Hynt - a national access scheme. You can find information about here or by calling 01446 401 744.

We no longer accept our own access scheme applications, with the exception of group risk assessments.

Can't find the answer to your question?

Try our main FAQ page.

Alternatively you can email tickets@wmc.org.uk, or contact us via Facebook or Twitter.

If you're contacting us via direct messaging, help us respond quickly to your query by providing us with: your order number, and the email address or the address and postcode that you booked with.

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