You don’t need a ticket to visit us. We’re open for lunch, meetings and people watching seven days a week.

Centre opening times

Monday – Sunday, 10am – 6pm*

*Extended hours on performance days.

Ticket office opening times

Ticket desk:

Mon – Fri: 10am –  6pm, Sat: 10am - 6pm, Sun: 10am - 5pm

Phone lines:

Mon – Sat: 10am – 6pm, Sun: Closed

*Extended hours on performance days.

Ticket delivery

Your tickets will usually arrive within 21 working days. If your tickets haven’t arrived, we can re-print them for you on the day of the performance. Please call our ticket office on 029 2063 6464 for more information and to report misplaced or undelivered tickets.

Refunds & Resales

With the exception of cancelled events, we will not refund tickets. However, we can accept tickets for re-sale, subject to a 10% fee.

These tickets will be made available for sale on your behalf through the Centre’s ticket office but we cannot guarantee that a new purchaser will be found. Please call our ticket office on 029 2063 6464 to request a re-sale.

If the tickets for re-sale are successfully re-sold by us you will receive a credit voucher to the value of the tickets less a 10% re-sale fee which shall be retained by us.

However if the tickets are not re-sold by us no credit voucher will be issued. *Please remember to contact us to see if the tickets you've asked us to re-sell have been re-sold, as we will not contact you.

Exchanges

Subject to availability and at our discretion, we may exchange tickets for another performance of the same production up to 24 hours before the performance for which the tickets were originally purchased.

All exchanges are subject to availability and a handling fee will be charged. Please call our ticket office on 029 2063 6464 to request an exchange.

Concessions

If available, any concessions will appear when adding seats to your basket and any concessions which require proof of entitlement, will be held for collection on the day of the performance.

Concessions can include options for disabled patrons, seniors (those over the age of 60), students, under 16s and unwaged. These are all subject to allocation and availability.

Access Scheme

Our own access scheme has been replaced by Hynt - a national access scheme. You can find information about here or by calling 01446 401 744.

We no longer accept our own access scheme applications, with the exception of group risk assessments.

Can't find the answer to your question?

Try our main FAQ page.

Alternatively you can phone us on 029 2063 6464, email tickets@wmc.org.uk, pop in and see us at the front desk or contact us via Facebook orTwitter.

Emails and social media are monitored daily between 10am – 6pm.

If you're contacting us via direct messaging, help us respond quickly to your query by providing us with: your order number, and the email address or the address and postcode that you booked with.

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