Disabled customers who wish to access a complimentary seat or a ticket at a reduced cost for their Personal Assistant (carer) will need to join the Centre's Access Scheme - an easy process that just requires the completion of one form which can be completed by either the disabled person or their nominated carer.
Criteria for joining the scheme
Wales Millennium Centre currently offers a price reduction on tickets for most performances for disabled visitors. The Centre recognises that some disabled visitors require additional support when attending shows. Therefore, we are happy to offer complimentary seats to Personal Assistants (carers) to enable disabled customers to visit the Centre.
To qualify for a complimentary Personal Assistant (carer) seat, customers need to prove they are in receipt of:
Higher rate care component of the Disability Living Allowance
Higher rate Attendance Allowance
Certificate of Visual Impairment
If you do not qualify for a complimentary Personal Assistant (carer) seat, the Centre will be offering a discount of 30% off the ticket price for those customers who receive:
Middle rate care component of the Disability Living Allowance
Lower rate of Attendance Allowance
Personal Independence Payments (PIP)
We are aware of some changes in legislation which may affect disabled people thinking about joining the Access Scheme in the future. The process will remain the same for the time being; however, any updates or changes to the scheme will be posted here.
How to join?
Proof of eligibility will be required for the complimentary or discounted seat. Please ensure that you send photocopies only as documentation will be securely destroyed once processed. The application can be made by either the disabled customer/person or by the Personal Assistant (carer) if they will be booking tickets on behalf of the disabled person. If you are a Personal Assistant (carer) who cares for more than one individual you will need to apply separately for each person you assist.
If you are:
- a qualifying disabled person in receipt of the higher rate care component of the Disability Living Allowance, higher rate Attendance Allowance or Certificate of Visual impairment
- a qualifying disabled person in receipt of the middle rate care component of the Disability Living Allowance or the lower rate Attendance Allowance
- a Personal Assistant (carer) who attends the Centre to facilitate a visit by a disabled person, and you book tickets on behalf of a disabled patron
Access Scheme Application Form
If you would prefer a large print version please download:
Large Print – Access Scheme Application Form
Groups and Organisations
If you are a member of a social or community group which is led by a Group Leader/Organiser, please download:
Social Group – Access Scheme Application Form.
If you are an organisation, business i.e. residential care homes, hospices etc. which is responsible for the care and well-being of groups of disabled people that otherwise would not be able to attend the Centre unless accompanied, please download:
Organisation – Access Scheme Application Form. (The criterion for complimentary seats is based on the submission of risk assessments from the Group leader).
Once your form is completed, please send to:
Wales Millennium Centre
Your application form will then be assessed and processed and you will be notified within 28 days on whether your application was successful. If you are eligible you will be given a customer booking number which you will need to quote for all future bookings.
This scheme is supported by Diverse Cymru, Disability Arts Cymru, Wales Council for the Blind and Cardiff Vale and Valley Institute for the Blind.