We’re a creative home for everyone and we want our spaces to be accessible to all.
We’re working hard to remove barriers so that your time with us is as relaxed as possible. Our building is wheelchair accessible and assistance dogs are welcome.
Join an access scheme
If you’re an individual or an organisation you can access free tickets for carers and companions through the national access scheme Hynt.
We want as many people as possible to enjoy live theatre and entertainment, so we offer relaxed and accessible performances whenever possible.
Auditorium seat dimensions
Donald Gordon Theatre
Seats have a width of 19 inches and a depth of 16 inches. The seat height is around 18 inches from the floor to the top of the seat.
The following seats have limited leg room:
Row A 35 – 38 measures at 47cm, 47cm, 49cm, 49cm minimum
Row C 27 – 30 measures at 23cm, 25cm, 26cm, 26cm minimum
Row G 27 – 30 measures at 35cm minimum
Blue Badge parking spaces
There are 14 pre-bookable, undercover spaces available for disabled visitors, accessible from Pierhead Street at the side of the building.
There are three time slots available to book; 8am -12 noon; 12.30pm - 5pm and 5.30pm till closing time.
Due to heavy demand, a charge of £5 per space is made when there are performances in the Donald Gordon Theatre, Weston Studio, Cabaret and BBC Hoddinott Hall.
You must pre-book a space when ordering your tickets. You must have your blue badge number to book a space and enter the site.
*The disabled parking facility is not suitable for minibuses. There are however 12 free, on-street blue badge parking spaces along Bute Place which can accommodate larger vehicles.
A further 92 designated disabled car parking spaces, six per level, are located in Q-Park Cardiff Bay on Pierhead Street.
DONALD GORDON THEATRE
There are up to 22 spaces for wheelchair users in the main auditorium in the front and raised stalls, circle and upper circle.
When booking a wheelchair space please let the ticket office know of any particular requirements, including companions. Gradients into the theatre are 1:20.
The entrance to the studio is on the flat with one accessible unisex toilet nearby.
There is only one public entrance to the Weston Studio, located on Level 1 South and can be reached by taking the lift to Level 1.
Seating in the Weston Studio is unreserved and there is space for up to four wheelchair users each with two companions on the flat area in front of the tiered seating.
Cabaret has its own external entrance on the ground floor, on the south side of the building, discoverable by the Cabaret branding wrapped around it. Seating in Cabaret is unreserved and there is space for up to two wheelchair users.
There is a unisex accessible toilet within the gender-neutral toilets inside Cabaret.
This has both left and right transfer accessible unisex toilets.
There is also a Changing Places toilet located on the ground floor with a height adjustable adult-sized changing bench and a tracking hoist system.
There is adequate space in the changing area for the person who needs it and up to two carers, a centrally placed toilet with room either side.
There is a left transfer accessible unisex toilet within the gender-neutral toilets inside Cabaret, which is located on the ground floor on the south side of the building. This venue has its own external entrance.
Right side transfers are to the left of our Ffwrnais cafe bar (seat numbers 1-28), balconies A, C, E and G and boxes A and C.
Left side transfers are to the right of our Ffwrnais cafe bar (seat numbers 29-55), balconies B, D, F and H and boxes B and D.
Our quiet room is located on the ground floor in our main Glanfa area. If you ever need a moment or feel overwhelmed during your visit, or if you just want somewhere private to sit and contemplate, breastfeed or pray, just ask a member of staff who’ll be able to open it for you.
Borrow a Wheelchair
We have several wheelchairs available for use upon request. You can request them via the ticket office by emailing firstname.lastname@example.org or ask a member of staff upon arrival, although we cannot guarantee we will have one available.
Borrow Sound Enhancement Headsets
Whether you have a hearing aid or not, we have over-ear ‘double’ headphones or inner-ear ‘single’ headphones available. All headsets can be collected from the cloakroom at Siop.
We have many first-aid trained members of staff so if you require assistance at any time please ask a member of staff who will be able to call for the relevant person.
If you are attending a performance, your dog can be taken into the theatre with you. You can book into the accessible seating at the rear of the stalls or circle if you would like more room for your dog.
Alternatively, we are happy to look after your dog while you attend a performance. Please request either of these when booking tickets.