We are proudly bilingual. Since opening our doors in 2004, we have worked hard to offer a high-quality, bilingual experience to all of our customers, visitors and staff.

Since 2017, we have been committed to upholding the Welsh Language Standards which ensure people can access all our services in Welsh.

We are committed to achieving those standards in all aspects of our work.

Our commitment to visitors and customers

We will:

  • Welcome you in Welsh
  • Communicate with you in Welsh and English
  • Respect and remember your choice of language
  • Promote our shows and events bilingually in print and online
  • Make sure Welsh isn't treated less favourably
  • Promote opportunities to use Welsh with us 

You can:

  • Talk to us in Welsh on the phone or in person
  • Write us a letter or email in Welsh
  • Complain to us in Welsh or English if things go wrong

Get in touch with us in Welsh or English  by phone, email, letter or in person.

Good to know

Welsh Language Standards issued to Wales Millennium Centre

How we will fulfil the standards

Our procedure for complaints relating to Welsh language

Welsh Language Standards Annual Report 16/17

Welsh Language Standards Annual Report 17/18

Welsh Language Standards Annual Report 18/19


View fullscreen