Monday 9am - 6pm*
Tuesday 9am - 9pm*
Wednesday 9am - 9pm*
Thursday 9am - 11pm
Friday 9am - 11pm
Saturday 9am - 11pm
Sunday 10am - 6pm*
*If there is a show, event or activity taking place, the building will close later.
You're welcome to contact us in either English or Welsh, and we'll be happy to respond without delay in your language of choice in line with our Welsh language commitment.
How to contact us
BY WEB CHAT
You can reach out to us directly from this website by clicking the orange button labelled ‘CAN WE HELP?’ in the left-hand corner of your screen.
Customer Relations Assistants will be on hand to answer any enquiries via the web chat from 10am - 5pm, Monday to Saturday (except Bank Holidays). If you’re contacting us out of hours, or if all our team are busy serving other customers, there is also a Chat Bot capable of answering basic queries.
Our telephone information lines (for customers who don't have internet access) are open from 12 – 5pm from Monday to Saturday. You can reach us on 029 2063 6464.
Whenever possible, please use the website for any bookings.
Depending on your enquiry, you may wish to contact us via one of the below email addresses.