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Hamilton Booking Guide

Here’s a guide to getting your tickets for Hamilton which is at our Donald Gordon Theatre in the greatest city in the world 26 November 2024 – 25 January 2025.   

Tickets will go on sale to the public at 10am on 8 September. If you’d like to take advantage of priority booking and be able to choose your seat, take a look at our membership options. As well as being the first to book, members also get 20% discount at our cafés and bars, exclusive ticket offers and regular email updates. Partner Awen, Partner and Ffrind+ members can also enjoy our newly refurbished members’ lounge Copr.  


  1. To save time, make sure you have registered for an online account with us, and remember to log in before purchasing tickets to be in the room where it happens. 
  2. A waiting room will be in place 45 minutes before the show goes on sale. When the queuing system activates, all customers in the waiting room will be assigned a random place in the queue. After queuing has started, customers will join in the order in which they visit the website.  
  3. To make the booking process as easy as possible for everyone, you won’t be able to select your own seat when booking on the public on sale day. You’ll be able to choose a section according to ticket price, and then the website will automatically select the best available seats for you to give everyone the best opportunity of purchasing tickets quickly before they sell out. You can see the seating plan for our Donald Gordon Theatre here. 
  4. If you have a specific seat requirement, such as needing a wheelchair space or an aisle seat, please contact the Ticket Office when the ‘select your own seat’ function is disabled online, and they’ll be able to assist with your booking. If you have a Hynt card, contact the Ticket Office beforehand to ensure that it is registered on your account so that you’ll be able to see the Hynt price type online when booking.  
  5. Once purchased, you’ll receive a confirmation email with your e-tickets, which you’ll be able to add to Apple Wallet or Google Wallet. You’ll also be able to see your order in your online account. You’ll be able to change your seats or exchange your tickets online to another performance of Hamilton up to 24 hours before your booked date, subject to availability. Read our blog to see how to do this. Please note that only the original booker can make changes to any order. 

If you need any support when booking, use our webchat via our homepage or email and include your name and order number (if you have one).  

Good luck! 

Frequently asked questions

What is the age guidance for Hamilton?

As Hamilton contains some strong language, the show is appropriate for ages 10+. Everyone, regardless of age, must have their own ticket to enter the theatre. Children under the age of 16 must be accompanied by and sat next to a ticketholder who is at least 18 years old. Children under the age of 3 will not be admitted. 

What is the running time of the show?

Hamilton is approximately 2 hours and 45 minutes long, including an interval. 

Are there any assisted performances?

We will be offering captioned, audio described and BSL interpreted performances. 

BSL interpreted: 2.30pm Thursday 5 December 2024 and 7.30pm Friday 17 January 2025 

Captioned: 7.30pm Friday 6 December 2024 and 2.30pm Thursday 16 January 2025 

Audio Described: 2.30pm Thursday 19 December 2024 and 7.30pm Friday 24 January 2025

Are there any warnings regarding the content of the show or any special effects?

Hamilton contains strong language, strobe lighting, theatrical smoke and fog effects, pyrotechnics and bangs. 

How many tickets do I need to qualify as a group?

Group bookings are for 10+ people. You’ll need to register as a group booker via our webchat or by emailing at least 48 hours before the groups on sale date (6 September). Once registered, you’ll be able to reserve group tickets online from this date. Your tickets will be reserved until the groups payment date: 13 May 2024. This will also be noted on your confirmation email. Once this date has passed the seats will be released to the public but don’t worry, you’ll get regular reminder emails. Once you’ve paid for your tickets, they become non-refundable. Read more about group bookings. 

If you have multiple Hynt card users in your group, or if you are making a school booking (school prices are available for certain performances), please contact the Ticket Office directly as these types of bookings will not be available online.  

Do you offer booking insurance in case something goes wrong?

We offer refund protection for tickets via a third-party provider, Booking Protect. This must be added to your basket at the time of booking. Read their terms and conditions to see what is covered.  

Where can I park?

Discounted parking at Q-Park can be added when you complete your order, or later in your online account. You must purchase this before entering the car park to take advantage of the lower prices. 

We also have a limited number of pre-bookable spaces available on our grounds for visitors who are blue badge holders, for a charge of £5. You must prebook a space when ordering your tickets, and you’ll need your blue badge number to book and enter the site. 

What bars and cafes are there at Wales Millennium Centre?

Start your visit in the right way by preordering drinks to enjoy before the show at Ffwrnais, our café-bar, when booking your seats. You’ll just need to show your QR code at one of the tills and your drinks will be prepared for you.  

You can also preorder your interval drinks to avoid the busy queues at the theatre bars – your order confirmation will tell you where they can be collected. Please note these options can only be added when completing your order, not later, so don’t throw away your shot!  

Where can I stay nearby?

Why not make an occasion of your visit and stay the night? Future Inn Cardiff Bay is our preferred four-star hotel in Cardiff. They offer free parking and Wi-Fi and are only a 10 minutes’ walk away. Best of all, they offer our customers a 20% discountyou’ll get a discount code in your ticket confirmation email.