Siarad Cymraeg? Visit the Welsh site.

Dewch i mewn

There are plenty of ways for you to get in touch with us depending on your query...

On web chat

You can reach out to us directly from this website by clicking the orange button labelled ‘Can We Help?’ in the left-hand corner of your screen.

Customer Assistants will be on hand to answer any enquiries via web chat 10am - 5pm, Monday to Friday and 12 - 5pm on Saturday.

If you’re contacting us out of hours, or if all our Customer Assistants are busy serving other customers, there is a chat bot capable of answering basic queries.

By phone

Our phone line 029 2063 64 64 is now open again and is being answered by a reduced team between 10am - 5pm Monday to Friday and 12 - 5pm on Saturday.

Where possible please continue to book tickets online and use web chat for your enquiries. The phone line is primarily for customers who do not have access to digital channels.

By email

On social media

We'll do our best to respond to your queries on Facebook and Twitter as soon as we can but please bear with us as we're working with a reduced team.

In Person

Our ticket desk has now gone, however there will be an information point and cloakroom open an hour before each performance where there will be staff to assist with your enquiries. To find us, turn left as you walk through the front doors and head down the concourse.

Your feedback

We are continuously improving our facilities and customer services. To feed back on your time spent here please email us at