You can find your latest bookings, memberships and more when you log in to My Account.
You can find answers to the most commonly asked ticketing-related questions in our FAQs but if you have any further queries, you can get in touch via our webchat 10am – 4pm, Monday to Friday.
Free online exchanges
Need to move your tickets to another date or time, or change your seats altogether? We've now made the process even easier with online ticket exchanges. Just log in to your online account up to 24 hours before a show and swap your tickets for free to a different performance of the same production or Welsh National Opera season (subject to availability). Any Booking Protect refund protection will be carried over for your new date. Here's a step-by-step guide to online exchanges.
Exchanges can also be done over the phone or in Siop for a £2.50 charge per ticket (maximum charge of £10).
Whether you’re arranging a night out with family or friends, planning a work social event or a village outing, we’re here to make a booking for 10 or more people as simple as possible.